Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

The hotel including the pool area and the all-inclusive offer met our expectations and we were very satisfied. However, there was one point that really annoyed us and spoiled a lovely evening we had planned: We booked a Suite including Preferred Club and this also included the A la Carte dinner in the Seaside Grill restaurant. As soon as we arrived at the restaurant, there was made a difference between 'paying' guests and those included in the package by putting us in a separate room. The drinks were served - the can of beer was simply left unopened. The starters had to be taken from the buffet, the main course was served a la Carte. While we were still getting an appetizer, the main course was simply placed on the table without any of us being there - that's a No Go and above all, we hadn‘t finished our appetizer yet! After I left the main course for later, the friendliness and service left even more to be desired. The empty plates were not cleared, instead the other tables were already set for the next day and the room was cleaned while we were still sitting with our drinks. We had expected a nice evening and were really very annoyed! Even if the restaurant is included in the all-inclusive offer, something like this should not happen in a 5-star hotel! We also paid more for the Preferred Club. Too bad to have made this experience, as the rest was really great - also Main Restaurant and Bars!

The room was very clean. Good food/good services

Well-maintained, like new, clean, and upscale facility. The resort area is very pleasant and located in a forested environment. There were always spaces in the hotel's guarded parking lot. The beach area around the pool is also pleasant, clean, with an ample amount of sunbeds, bars, and consistently cleaned restroom facilities. The staff, for the most part, was reserved, but their attitude was not a problem. The room (suite) was spacious, equipped, and clean, with normal furniture. The balcony was also spacious, clean, and well-separated from the others. The minibar was refilled daily. The food was varied, the flavors were good, and the seafood selection was a particular delight. Reservations at the seafood restaurant were easy, and the food was fine. There was a dress code for the à la carte restaurant, which had a more elegant setting, a refreshing change from the buffet. There were no cleanliness issues overall, but the mold spots at the junction of the shower wall and the floor could certainly be removed.

Back to this hotel after 4 years, very well maintained, even if it changed the name from RIU to SECRETS. Very clean, great position towards the sea, nice beach and huge swimming pool. Very comfortable bed and nice room.

- The food in the restaurant and the staff there was great. - Lobby bar staff was perfect too. - The room view is amazing. - Very close to the beach. - Good value price/quality.